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Title Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss.
Author Bliss, Jeanne, author.
Publication [San Francisco, California] : Jossey-Bass, a Wiley imprint, [2015]
Edition Completely revised and expanded.
Description xvi, 271 pages : illustrations ; 24 cm
Call # 658.812 B
Note Includes index.
Contents Chief customer officer role clarity -- Unite leadership to achieve customer-driven growth -- Competency one: honor and manage customers as assets -- Competency two: align around experience -- Competency three: build a customer listening path -- Competency four: proactive experience reliability & innovation -- Competency five: one-company leadership, accountability, and culture -- Staging the work -- Establishing and filling the chief customer officer role.
Subject Customer relations -- Management.
Industrial management.
Customer relations -- Management. (OCoLC)fst00885539
Industrial management. (OCoLC)fst00971246
Related To Online version: Bliss, Jeanne. Chief customer officer 2.0 San Francisco, California : Jossey-Bass, a Wiley imprint, [2015] 9781119047629 (DLC) 2015012772
ISBN 1119047609 (hardcover) :
9781119047605 (hardcover) :

Location CALL # Status Message
 Central 2nd Fl - SST Non-Fiction  658.812 B    CHECK SHELVES