The Amazon management system : the ultimate digital business engine that creates extraordinary value for both customers and shareholders / Ram Charan ; Julia Yang.
Building block 1: Customer-obsessed business model -- Building block 2: Continuous bar-raising talent pool -- Building block 3: AI-powered data and metrics system -- Building block 4: Ground-breaking invention machine -- Building block 5: High-velocity and high-quality decision-making -- Building block 6: Forever day-1 culture -- Checklist of the Amazon management system -- To leaders in the digital age -- Appendix 1. Amazon 9-point management and decision-making approach -- Appendix 2. Amazon 14 leadership principles.
