Item Image
Title Never split the difference : negotiating as if your life depended on it / Chris Voss with Tahl Raz.
Author Voss, Chris, author.
Publication New York, NY : Harper Business, an imprint of HarperCollins Publishers, [2016]
Edition First edition.
Description viii, 274 pages ; 24 cm
Call # 658.4052 V
Bibliography Includes bibliographical references (pages 259-262) and index.
Note "A former FBI top hostage negotiator's field-tested tools for talking anyone into (or out of) just about anything"--cover.
Contents The new rules : how to become the smartest person... in any room -- Be a mirror : how to quickly establish rapport -- Don't feel their pain, label it : how to create trust with tactical empathy -- Beware "yes", master "no" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transform any negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns.
Subject Negotiation.
Negotiation -- Anecdotes.
Hostage negotiations -- Anecdotes.
Voss, Chris.
United States. Federal Bureau of Investigation -- Officials and employees -- Biography.
Addl. Author Raz, Tahl, author.
Alt Title Negotiating as if your life depended on it
ISBN 9780062407801 (hardcover) :
0062407805 (hardcover) :
1 hold on first copy returned of 23 copies

Location CALL # Status Message
 Bay Ridge Non-Fic  658.4052 V    IN TRANSIT  
 Bay Ridge Non-Fic  658.4052 V    IN TRANSIT  
 Brighton B Non-Fic  658.4052 V    DUE 06-18-21  
 Bushwick Non-Fic  658.4052 V    IN TRANSIT  
 Central 2nd Fl - SST Non-Fiction  658.4052 V    DUE 07-06-21  
 Central 2nd Fl - BCC - Non-Fiction  658.4052 V    DUE 07-06-21  
 Central 2nd Fl - SST Non-Fiction  658.4052 V    DUE 07-06-21  
 Central 2nd Fl - BCC - Non-Fiction  658.4052 V    DUE 07-09-21  
 Central 2nd Fl - BCC - Non-Fiction  658.4052 V    DUE 07-02-21  
 Central 2nd Fl - SST Non-Fiction  658.4052 V    ON HOLDSHELF