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Title Mastering civility : a manifesto for the workplace / Christine Porath.
Author Porath, Christine Lynne, author.
Publication New York, NY : Grand Central Publishing, 2016.
Copyright date ©2016
Edition First Edition.
Description viii, 230 pages : forms ; 22 cm
Call # 650.13 P
Summary A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering the skills of professional civility.
"From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces."--Amazon.com.
Bibliography Includes bibliographical references (pages [191]-221) and index.
Contents Part I: The stakes: the high costs of incivility and the potential gains of civility. Clueless ; Sidelined ; Civility buys everything ; The incivility bug -- Part II: Civility checkup: how are you doing and how you can improve. Are you civil? ; The fundamentals ; Judge not ; Give more ; Practice E-civility -- Part III: Lift your organization: cycle to civility. Recruit ; Coach ; Score ; Practice -- Part IV: Lift yourself: handling incivility if you're the target. Your antidote to incivility ; Conclusion -- Tools: additional actions to become your best, most civil self -- Actions and impact for your group and organization.
Subject Employee morale.
Courtesy in the workplace.
Interpersonal relations.
Work environment.
Organizational behavior.
Courtesy in the workplace. (OCoLC)fst00881719
Employee morale. (OCoLC)fst00909026
Interpersonal relations. (OCoLC)fst00977397
Organizational behavior. (OCoLC)fst01047801
Work environment. (OCoLC)fst01180270
ISBN 9781455568987
1455568988
9781478967118
9781478947899

Location CALL # Status Message
 Central 2nd Fl - SST Non-Fiction  650.13 P    CHECK SHELVES