Item Image
Title Stop complainers and energy drainers : how to negotiate work drama to get more done / Linda Byars Swindling.
Author Swindling, Linda Byars, 1965-
Publication Hoboken, N.J. : Wiley, [2013]
Copyright date ©2013
Description xiii, 210 pages : illustrations ; 22 cm
Call # 658.3045 S
Bibliography Includes bibliographical references (p. 201-203).
Summary "Turn constant complainers into productive contributors. Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"-- Provided by publisher.
Contents Work drama 101 -- Introduction: How to use this book with no complaints -- Whiners -- Complicators -- Prima donnas -- Controllers -- Toxics -- What to do if you're the complainer -- Energy drains -- How to negotiate work drama -- Go ahead, complain.
Subject Problem employees.
Corporate culture.
Business communication.
Personnel management.
Business communication. (OCoLC)fst00842419
Corporate culture. (OCoLC)fst00879624
Personnel management. (OCoLC)fst01058797
Problem employees. (OCoLC)fst01077874
Related To Online version: Swindling, Linda Byars, 1965- Stop complainers and energy drainers Hoboken, N.J. : Wiley, 2013 9781118590270 (DLC) 2012048637
ISBN 9781118492963 (pbk.) :
111849296X (pbk.)

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