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Title The real-time revolution : transforming your organization to value customer time / Jerry Power and Tom Ferratt ; forewords by Jim Ellis and John Mittelstaedt.
Author Power, Jerry, author.
Publication Oakland, CA : Berrett-Koehler Publishers, Inc., [2019]
Edition First edition.
Description xv, 172 pages ; 24 cm
Call # 658.812 P
Bibliography Includes bibliographical references (pages 147-156) and index.
Contents Introduction. Real time and the real-time revolution -- The need to become a real-time organization -- The real-time monitoring and response (RTMR) system -- Levers for becoming more real time--a product/service life-path perspective -- Using the product or service lever to transform to a more real-time organization -- Using the process lever to transform to a more real-time organization -- Using the real-time data lever to transform to a more real-time organization -- Using the real-time people lever to transform to a more real-time organization -- Going beyond the core levers to transform to a more real-time organization -- Conclusion. Take the next and continuing steps of the real-time revolution.
Subject Time management.
Customer relations.
Organizational change.
Addl. Author Ferratt, Thomas W., author.
Ellis, Jim, writer of foreword.
Mittelstaedt, John, writer of foreword.
ISBN 1523085630 (hardcover) :
9781523085637 (hardcover) :

Location CALL # Status Message
 Central 2nd Fl - SST Non-Fiction  658.812 P    CHECK SHELVES